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Your order will be processed & shipped within 2 working days once payment is received. Orders made after 1pm will be processed the next working day. Our team will provide parcel tracking information once the order is processed and ready for shipping. In case of any delays caused by unforeseen circumstances the buyer will be notified.

If you have any special request regarding shipping, kindly leave a remark when ordering or contact our customer service.

Shipping methods

Malaysia order :
We offer FREE standard shipping with POS LAJU. Orders will be delivered within 2 working days for Peninsular Malaysia and within 3 working days for East Malaysia.

International Delivery:
International Shipping is using FEDEX Express, will be calculated during check-out.

Note : Customers outside of Malaysia may be required by the courier to pay duty, customs charges or local VAT (which varies from country to country).

Returns :

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.  We will try to attend to all return requests as soon as practically possible.

Please contact us by email ( info@atgwatch.com) to inform us of your wish to return Product(s).

You will be responsible for the returned product until they reach us. Please remember that the costs associated with the return of products are to be borne by the customer

Refund :

Once the item has been returned ,please allow up to 14 days from the date of receipt for the refund to be processed.  Funds will be credited to the original payment method used once the items have been received and inspected.

Note : Refund is subjected to 10% re-stocking fee, shipping cost are not refundable.

IMPORTANT INFORMATION

Any items purchased at our normal full retail price from our website may be returned to us for refund or exchange within 14 days of receipt.  Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days.

Kindly contact our customer service for warranty claim. Alternatively buyer can visit our ATG Watch boutique in Fahrenheit 88 Shopping Mall for service, repair and warranty claim.

Lot G-25, Ground Floor,
Fahrenheit 88 Shopping Mall,
179, Jalan Bukit Bintang 55100 KL.
Tel : +603-2110 3822

Brand : Epos
Epos watches are guaranteed against manufacturer’s defects for 2 years from the purchase date.  This limited warranty does not cover external parts eg. straps, bracelets, crystals or wear to the case, nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by an authorized Epos service center.

Brand : Titoni
Titoni watches are guaranteed against manufacturer’s defects for 2 years from the purchase date.  This limited warranty does not cover external parts eg. straps, bracelets, crystals or wear to the case, nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by an authorized Titoni service center.

Brand : Vostok-Europe
Vostok-Europe watches are guaranteed against manufacturer’s defects for 1 year from the purchase date.  This limited warranty does not cover external parts eg. straps, bracelets, crystals or wear to the case, nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by an authorized Vostok-Europe service center.